| Policies
and
Payment Info Dave's Volvo Pages |
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to Main Page
UPDATED: Aug 12, 2008
CLICK
HERE if you need to add ADDITIONAL SHIPPING to your Shopping Cart
CLICK HERE for Troubleshooting Tips for the Shopping Cart System
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CLICK HERE for Troubleshooting Tips for the Shopping Cart System
BACK TO DAVE'S TURBO PAGE
| General
Sales Policies: I have been running this web page for almost 10 years and I am a fanatic for GOOD CUSTOMER SERVICE. I answer emails promptly and promise to do my best to help if you have any problems with an order. Most orders may be placed using my Shopping Cart.. After you order, I WILL CONFIRM YOUR ORDER BY RETURN EMAIL, usually within a few hours, but almost never more than a day later. Feel free to email me if you have any questions about an order. If it's more convenient for you, any order may be placed by simple email or by snail mail. |
| PAYPAL: Accepts Most Credits Cards I prefer Paypal for it's simplicity and convenience. And if you didn't know this yet about Paypal.... they now allow anyone to make a credit card purchase, even if you don't have an account or don't want one (Visa, MasterCard, Discover and American Express accepted). Many of my pages have a new Shopping Cart system. For those pages that still don't, things are kept pretty simple. If you want to order something outside of the Shopping Cart system, you may email me. I will usually ask you to send a payment using Paypal (or send your info using my Credit Card Form). You should enter a "Comment" such as a description of your order. A brief email about your order is fine too. I'll email you back right away to confirm it and let you know when it'll ship. I'm happy to answer questions or offer advice prior to any order. I'm a Volvo enthusiast who appreciates helpful sevice, so I give helpful service. My goal is having you as a satisfied customer who might return for future business or tell a friend. To send a Paypal payment to me, you may start by clicking any PayPal link (like the one's you see here) in any of my web pages. (if the shipping amount indicates $0.00, please add the shipping to your total) |
| CREDIT
CARD TRANSACTIONS: For your convenience, I accept Visa or Mastercard. I do not accept American Express or Discover directly... (although you may now use them for a Paypal transaction with no account needed) For your security, you shouldn't send your credit card information using email. It's not considered very secure, although probably nothing would happen. But you never know. To make things very safe, I have established an online web form that is routed through a secure server. This form will allow you to fill in your credit card and address information, along with any order details or comments. I will retrieve it from the secure server. This form may be found by clicking the link below or any Credit Card Entry Form link in my web pages. Please only submit this information once and then wait for a return email from me confirming I received it from you. >>>Dave's Volvo Page Credit Card Entry Form<<<  |
| MONEY
ORDERS: A money order may be used for any
purchase if you're mailing it to me. The U.S. Post Office sells
them, as do many
stores. Please send to: Dave Barton 15240 Golden Sands St. Lake Elsinore, CA 92530 USA WIRE or BANK TRANSFERS: Wire transfers are accepted, although there may be ugly fees for you to send it. Keep in mind that my bank also charges a $10 fee to receive a transfer for me. You will need to add this fee to your payment. Please email me for account information. |
| SHIPPING
(USA
destinations): Most items are shipped using USPS First Class Mail or USPS Priority Mail. I use sturdy Priority Mail boxes or envelopes (if the order fits in them). Smaller items, such as stickers, are usually sent by First Class Mail because it's simple and efficient. First Class is a little slower and cannot be insured, but it's very cheap. A LOST PACKAGE is very rare! Less than one out of 1000 so far. If a package needs to be insured, Priority Mail is usually the best choice. For FASTER service, almost any order can be shipped using USPS Express Mail.. Express Mail can get it to you in one day in most cases. I can give you a quote if you send your ZIP Code. I can also ship using UPS, Fedex, or DHL, however there may be a small delay in getting these sent off, since I have to drop them in different locations where I normally do not have shipping business. SHIPPING (International): Most international shipments are sent using USPS First Class Mail or USPS Priority Mail International. First Class is a little slower and cannot be insured, but it's cheap AND efficient. My customers tell me many First Class letters and packages going to Europe are there in 5 days (sometimes LESS!). If an international package must be insured, Priority Mail International will almost always be the best choice. For FASTER service, almost any order can be shipped using USPS Express Mail International. Non-Insured or Under-Insured Shipments... Please Read If you choose to ship your order as not-insured, please remember that I cannot replace the item if it becomes lost or damaged while in transit. It is VERY rare that a loss occurs (less than 1 out of 1000 orders so far), but the possibility exists. Declaring a Lower Value I will honor a customer's wish to declare a lower value of the purchase for the Customs Declaration, but you must ask (a simple request in the order or by email is good). If an item is declared for less than the full value, then please remember I cannot insure it for full value. A lost package is very rare (less than 1 out of 1000 orders so far). Please keep in mind that I cannot be held accountable for the full value of a lost package if the shipment is not insured for full value. |
| Refunds,
Returns and Replacements: I have a VERY generous return policy. I will honor returns on any new item or part I sell, as long as it is undamaged, uninstalled, and unaltered. The same applies to any used part I sell. Used parts must also be returned in unaltered condition. The exception to all this would be if the part was defective. If you receive a defective part, please email me right away. Depending on what the item is, I may ask you to return it to me so I can inspect or test it. If a part was defective, I will always give YOU the option of a replacement or a refund. There is never a return fee or restocking fee for a used item or for new items I normally keep on hand. If an item is special ordered (this would be an item not normally in stock) and then it's returned, there is a SMALL CHANCE of a 15% restocking fee that my parts distributor will charge me if I have to send it back to them (unless of course the item was defective). But I have never had to impose this part of my policy yet. |
Shopping Cart Troubleshooting Tips
1.
If Paypal is selected for payment, you get an error saying,"Your
Payment Session has Expired."
Symptom: - When checking out using Paypal, you receive a "Your Payment Session has Expired" message, regardless how quick you try to check out.
Cause: - This type of problem is caused when your order is transferred to Paypal by the Shopping Cart. In order for this function to work on a computer, the Shopping Cart transfers the order to Paypal and it's necessary to have cookies enabled.
Solution: - Verify that your cookies are properly enabled.
2. Only one item can be added to a cart.
Symptom: - The cart only allows one item to be listed at any given time. When a second item is added, the new item is displayed in the cart, but the first item is no longer there.
Cause: - Your browser most likely does not have cookies enabled. When you try to add another item to the cart, no cookie is found by the cart to tell it if an item has already been selected. The cart thinks you're starting a brand new shopping session. If cookies are enabled in your web browser, then as additional items or entries are added to the cart, the cookie informs the cart of the other items already selected. When cookies are not enabled, each item selected looks like your starting over with a brand new shopping session. A Shopping Cart cannot tell the difference between a shopper with cookies disabled and a new cart session.
Solution - See steps below for testing and enabling cookies.
3. When I select "View Cart" it always shows an empty cart.
Symptom: - You added an item (or items) to the cart and continued shopping. When you selected "View Cart" you discovered the cart was empty.
Cause: - Either cookies are not enabled or the "View Cart" request is occurring in a different instance of the browser.
Solution: - Use the TESTING COOKIES method above. Enable cookies if they are not enabled.
WHAT ARE COOKIES? A cookie is a small file created by a web site (like mine) which stores bits of information on your computer, such as shopping cart contents during a purchase. A Shopping Cart functions by asking your computer to remember a few things (these are cookies). This way, your computer will be able to remind the Cart of the items you have selected, or even your name and address, shipping selections, comments you add, etc.
ENABLING COOKIES:
Internet Explorer
1. Click on the Tools menu. Click Internet Options.
2. Click Privacy and then click Advanced.
3. Click Override Default Settings, and then instruct Internet Explorer to ACCEPT First Party Cookies or those from First Party Websites.
Firefox
1. Click on the Tools menu. Click Options.
2. Click Privacy.
3. In the Cookies menu, make sure the box next to "Accept cookies from sites" is CHECKED.
Other Browsers
If you're using a browser OTHER THAN Internet Explorer or Firefox, you may go to www.Paypal.com, click the HELP link, and then enter a search for, "How do I enable cookies?" Paypal has some detailed instructions in their HELP Section that will work with all major browsers.
Symptom: - When checking out using Paypal, you receive a "Your Payment Session has Expired" message, regardless how quick you try to check out.
Cause: - This type of problem is caused when your order is transferred to Paypal by the Shopping Cart. In order for this function to work on a computer, the Shopping Cart transfers the order to Paypal and it's necessary to have cookies enabled.
Solution: - Verify that your cookies are properly enabled.
2. Only one item can be added to a cart.
Symptom: - The cart only allows one item to be listed at any given time. When a second item is added, the new item is displayed in the cart, but the first item is no longer there.
Cause: - Your browser most likely does not have cookies enabled. When you try to add another item to the cart, no cookie is found by the cart to tell it if an item has already been selected. The cart thinks you're starting a brand new shopping session. If cookies are enabled in your web browser, then as additional items or entries are added to the cart, the cookie informs the cart of the other items already selected. When cookies are not enabled, each item selected looks like your starting over with a brand new shopping session. A Shopping Cart cannot tell the difference between a shopper with cookies disabled and a new cart session.
Solution - See steps below for testing and enabling cookies.
3. When I select "View Cart" it always shows an empty cart.
Symptom: - You added an item (or items) to the cart and continued shopping. When you selected "View Cart" you discovered the cart was empty.
Cause: - Either cookies are not enabled or the "View Cart" request is occurring in a different instance of the browser.
Solution: - Use the TESTING COOKIES method above. Enable cookies if they are not enabled.
WHAT ARE COOKIES? A cookie is a small file created by a web site (like mine) which stores bits of information on your computer, such as shopping cart contents during a purchase. A Shopping Cart functions by asking your computer to remember a few things (these are cookies). This way, your computer will be able to remind the Cart of the items you have selected, or even your name and address, shipping selections, comments you add, etc.
TESTING COOKIES in Your Web Browser: You may test your web browser to see if cookies have been enabled. Click the following test link... CLICK HERE. If this test says cookies are not enabled, follow the "Enabling Cookies" steps below.
ENABLING COOKIES:
Internet Explorer
1. Click on the Tools menu. Click Internet Options.
2. Click Privacy and then click Advanced.
3. Click Override Default Settings, and then instruct Internet Explorer to ACCEPT First Party Cookies or those from First Party Websites.
Firefox
1. Click on the Tools menu. Click Options.
2. Click Privacy.
3. In the Cookies menu, make sure the box next to "Accept cookies from sites" is CHECKED.
Other Browsers
If you're using a browser OTHER THAN Internet Explorer or Firefox, you may go to www.Paypal.com, click the HELP link, and then enter a search for, "How do I enable cookies?" Paypal has some detailed instructions in their HELP Section that will work with all major browsers.