Policies, Payments, Shipping Info Dave's Volvo Pages

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General Sales Policies: I have been running this web page for almost 10 years and I am a fanatic for GOOD CUSTOMER SERVICE.  I answer emails promptly and promise to do my best to help if you have any problems with an order. Most orders may be placed using my Shopping Cart..  After you order, I WILL CONFIRM YOUR ORDER BY RETURN EMAIL, usually within a few hours, but almost never more than a day later.  Feel free to email me if you have any questions about an order. If it's more convenient for you, any order may be placed by simple email or by snail mail.

PAYPAL: Paypal accepts most Credits Cards without an Account   I  prefer Paypal for it's simplicity and convenience.  Paypal now allows anyone to make a credit card purchase, even if you don't have an account or don't want one (Visa, MasterCard, Discover and American Express accepted).   Many of my pages have a new Shopping Cart system.  For those pages that still don't, things are kept pretty simple.  If you want to order something outside of the Shopping Cart system, you may email me.  I will usually ask you to send a payment using Paypal (or send your info using my Credit Card Form).  You should enter a "Comment" such as a description of your order.  A brief email about your order is fine too.  I'll email you back right away to confirm it and let you know when it'll ship.  I'm happy to answer questions or offer advice prior to any order.  I'm a Volvo enthusiast  who appreciates helpful sevice, so I give helpful service.  My goal is having you as a satisfied customer who might return for future business or tell a friend.  To send a Paypal payment to me, you may start by clicking any PayPal link (like the one's you see here) in any of my web pages.

CREDIT CARD USERS:   If Paypal is not an option for you, I accept Visa or Mastercard. I do not accept American Express or Discover directly... (although you may now use them for a Paypal transaction with no account needed)   For your security, you should not send your confidential credit card information using email. To make things safe, I have established an online web form that is routed through a secure server.  This form will allow you to fill in your credit card and address information, along with any other order details or comments you wish to add.  This form may be found by clicking the link below or any Credit Card Entry Form link in my web pages.  ***Please only submit this information once. I willsend you an email confirming the order info.*** >>>Dave's Volvo Page Credit Card Entry Form<<<

MONEY ORDERS:   A money order may be used for any purchase if you're mailing it to me.  The U.S. Post Office sells them.  An International Money Order is available in many countries. Please send to: Dave Barton 15240 Golden Sands St. Lake Elsinore, CA 92530 USA WIRE or BANK TRANSFERS:   Wire transfers are accepted for payment in AUD, CAD, EUR, DKK, GBP, JPY, NOK, SEK, SGD and others.  Keep in mind that my bank charges a $10 fee for me to receive a transfer.  You will need to add this fee to your payment.  Please email me for account information.

SHIPPING (USA destinations):   Most items sent in the USA are shipped using USPS First Class Mail or USPS Priority Mail.  I use sturdy Priority Mail boxes or envelopes (if the order fits in them).  Small items, such as stickers, horn buttons and sometimes relays, are usually sent by First Class Mail because it's simple and efficient.  First Class is a little slower and cannot be insured, but it's very cheap.  A LOST PACKAGE is very rare!  Less than one out of 1000 so far.   If a package needs to be insured, Priority Mail is usually the best choice.  For FASTER service, almost any order can be shipped using USPS Express Mail..  Express Mail can get it to you in one day in most cases.  I can give you a quote if you send your ZIP Code.  I can also ship using UPS, Fedex, or DHL, however there may be a small delay in getting these sent off, since I have to drop them in different locations where I normally do not have shipping business.  SHIPPING (International): I ship to almost every country in the world.  Most international shipments are sent using USPS First Class Mail or USPS Priority Mail International.  First Class is a little slower and cannot be insured, but it's cheap AND efficient.  My customers tell me many First Class letters and packages going to Europe are there in 5 days (sometimes LESS!). If an international package must be insured, Priority Mail International will almost always be the best choice.  For FASTER service, almost any order can be shipped using USPS Express Mail International.   Please email me if you need a shipping quote or have questions. Non-Insured or Under-Insured Shipments...  Please Read If you choose to ship your order as not-insured (First Class Mail is NOT insured), please remember that if your order become LOST in the mail, I WILL NOT BE responsible to send you another order for free.   It is VERY rare that a mail loss occurs with my orders (about 1 out of 1000), so the possibility exists.   If you must have an insured package, please choose Priority Mail. Declaring a Lower Value for International Shipments I will honor a customer's wish to declare a lower value of the purchase for the Customs Declaration, but you must ask (a simple request in the order or by email is good).  If an item is declared for less than the full value, then please remember I cannot insure it for full value.   A lost package is very rare (less than 1 out of 1000 orders so far).  Please keep in mind that I cannot be held accountable for the full value of a lost package if the shipment is not insured for full value.

Refunds, Returns and Replacements: I have a VERY generous return policy.  I will honor returns on any new item or part I sell, as long as it is undamaged, uninstalled, and unaltered.  The same applies to any used part I sell. Used parts must also be returned in unaltered condition.  The exception to all this would be if the part was defective.  If you receive a defective part, please email me right away.  Depending on what the item is, I may ask you to return it to me so I can inspect or test it.  If a part was defective, I will always give you the option of a replacement or a refund.  There is never a return fee or restocking fee for a used item or for new items I normally keep on hand.  If an item is special ordered (this would be an item not normally in stock) and then it's returned, there is a CHANCE of a 15% restocking fee that my parts distributor will charge me if I have to send it back to them (unless of course the item was defective).  But I have never had to impose this part of my policy yet. Click here for return policy specific to harnesses.

Additional Purchase or Shipping Payment  (This will allow you to add an additional charge to your Shopping Cart order) The below shipping buttons are for use with my Shopping Cart.  This can be used to add a shipping charge to any Shopping Cart order.  If the shipping charge options on an order page aren't quite the right amounts needed for your order, or if you just need to add an extra amount for an unusual order, this will work.  It can also be used if a payment needs to be added to an order that's already been closed.  Additional Purchase or Shipping please choose amount $0.00 $1.00 $2.00 $3.00 $4.00 $5.00 $6.00 $7.00 $8.00 $9.00 $10.00 $11.00 $12.00 $13.00 $14.00 $15.00 $16.00 $17.00 $18.00 $19.00 $20.00 $21.00 $22.00 $23.00 $24.00 $25.00 $26.00 $27.00 $28.00 $29.00 $30.00 $31.00 $32.00 $33.00 $34.00 $35.00 $36.00 $37.00 $38.00 $39.00 $40.00 $41.00 $42.00 $43.00 $44.00 $45.00 $46.00 $47.00 $48.00 $49.00 $50.00 $100.00

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